Shipping & Returns
Shipping
We ship Australia-wide from our warehouse in Swan Hill, Victoria. Delivery times vary by region.
| Shipping Rates (Online Orders Only) | |
|---|---|
| Orders under $300 | $50 |
| Orders between $300 – $700 | $100 |
| Orders between $700 – $2,000 | $190 |
| Orders between $2,000 – $4,000 | $320 |
| Orders over $4,000 | $550 |
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email so you can follow it every step of the way.
Returns
We want you to be completely happy with your purchase. If something isn't right, here's how we handle it.
Change of Mind Returns
We accept returns on unused, undamaged items in original packaging within 30 days of purchase. Please contact us first to arrange the return. Return shipping costs are at the customer's expense. Refunds are processed within 5-7 business days of us receiving the item.
Damaged or Faulty Items
If your order arrives damaged or with a manufacturing fault, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you — including return shipping if required.
Warranty Claims
All Nuplas hive components come with a 12-month warranty against manufacturing defects under normal beekeeping use. To make a warranty claim, contact us with your order details and a description of the issue.
Items Not Eligible for Return
For hygiene and biosecurity reasons, we cannot accept returns on items that have been used with live bees, or on opened feed and supplement products (HiveBoost, nuPro).